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Many problems can be resolved with a phone call. CyberD offers six months free telephone support on all software products after which telephone support contracts can be taken out giving you office hour access to skilled engineers. |
For sites where technical staff are not based telephone may not be enough. CyberD offer remote support allowing our trained staff to take control remotely of your kiosk to diagnose faults and apply fixes. |
Knowing your kiosk is turned on gives you peace of mind when you are not based near the unit. CyberD offer a uptime monitoring system alerting you and our engineers via email if there is a problem. |
Your system's uptime is important, this is why CyberD offer onsite support contracts to carry out warranty work, fault diagnosis and applying fixes on site by experienced kiosk engineers. |